Frequently Asked Questions
Everything you need to know about shopping with TEGEN.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process. Please note that final sale items are not eligible for return or exchange.
How do I find the right size?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the product description.
What payment methods do you accept?
TEGEN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are TEGEN garments manufactured?
Quality and ethics are our priorities. Our collections are produced in certified factories in Portugal and Italy, where we ensure fair labor practices and utilize premium, sustainable fabrics.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. You have a 30-minute window after placement to contact our customer support team for any changes or cancellations.